Testing the Pen

Testing the Pen

If your pen or optional mouse does not work as you expect, check the assigned functions or reset them to their default conditions.

You can return a tool to its default condition by removing it from the Wacom Tablet Properties Tool list. Select the tool and click on the Tool list removal button (minus sign) to the right. After the tool has been removed, place it onto the tablet surface to put it back in the Tool list with its default settings.

Testing a pen

  1. If the driver software has not loaded, the pen will not work properly. You will be able to use the pen tip to move the screen cursor and click, but there will be no other pen functionality.
  2. Move your pen across the active area. The screen cursor should move in the corresponding direction on your monitor or display screen.
  3. Press the pen tip against the surface of the pen tablet. On the Intuos pen tablet, the Status LED will light. On all other pen tablets and pen displays, the Status LED will brighten. Without applying pressure to the pen tip, hold the pen tip within approximately 10 mm (0.4 inch) of the tablet surface and press the side switch. The LED will brighten again.
  4. Press the eraser against the surface. The LED will brighten.
  5. Open Wacom Tablet Properties and click on the About button. In the dialog that appears, click Diagnose...

  6. The above screenshot is for descriptive purposes; it may not match your screen.

  7. With the Diagnostics dialog open, and while observing the Pointing Device Info column, bring your pen within 10 mm (0.4 inch) of the tablet active area. A value for Proximity, the Device Name, Device Type, and a Device S/N (serial number) should be displayed. If you have more than one tablet connected to your system, be sure you have selected the pen tablet for which you are testing your tools from the Tablet Info column.
  8. Move your tool along the surface. The X Data and Y Data values should change to reflect the tool position.
  9. Test your pen switches. A status LED should brighten each time you click with the tool tip, press the side switch, or press the tool eraser to the surface.
    • Click on the surface with the tool tip. The Switches state and Pressure value should change from approximately 0% with no pressure applied to approximately 100% when full pressure is applied.
    • Press the side switch without pressing the tip to the tablet. The Switches state should change. Do this for both positions of the side switch.

    Pen Switches state Tip = 1
    Side switch (lower position) = 2
    Side switch (upper position) = 3
    Eraser = 1
    Airbrush Switches state Tip = 1
    Side switch = 2
    Eraser = 1

    • Press the eraser to the tablet. The Switches state and Pressure value should change. Pressure should change from approximately 0% with no pressure applied to approximately 100% when full pressure is applied.
    • For the optional Airbrush, move the fingerwheel forward. The Wheel value should decrease to a value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel backward. The Wheel value should increase to approximately 1000 when the fingerwheel is all the way back.
  10. If supported, test x-axis tilt by moving the pen from a vertical position toward the right; the X Tilt value should change from approximately 0 to +60. Now move the tool to the left of vertical; the X Tilt value should change from approximately 0 to -60.
  11. If supported, test y-axis tilt by moving the pen from a vertical position toward the bottom of the tablet; the Y Tilt value should change from approximately 0 to +60. Move the tool toward the top of the tablet; the Y Tilt value should change from approximately 0 to -60.
  12. For the optional Art Pen, test the rotation feature by placing the pen tip on the tablet surface and slowly rotating the pen on its axis. The Rotation value should change as you rotate the pen.
  13. When you are done, click Close.
  14. To check for new drivers for your pen tablet, go to Customer Support.

Testing the optional mouse (Intuos Pro)

  1. Open the Diagnostics dialog from the control panel.
  2. With the Diagnostics dialog open, place the mouse on the tablet active area and click each mouse button. A tablet status LED should brighten, and the Switches state should change for each button click.
  3. When the Diagnostics dialog is first opened the Wheel status should be 0. Move the fingerwheel backward. The Wheel status should change from 0 to +1.
  4. Move the fingerwheel forward. The Wheel status should change to -1.
  5. When you are done, click Close.