Mac: On startup:
- A dialog tells you that the driver failed to load, or
- The tablet preferences have not yet been created.
The tablet was not detected at startup.
If you are using a wireless connection:
- Make sure the wireless connection is active.
- From the Go menu, select Utilities and launch the System Profiler. Select USB from the Hardware section of the Contents list. A Wacom USB tablet model should be listed. If a tablet model is not listed, check the wireless connection.
If your tablet is connected to your computer with the provided USB cable:
- Make sure the USB cable is securely connected to an active USB port on your computer or USB hub. Check to be sure that a tablet status LED is illuminated. If your tablet is plugged into a USB hub, make sure the hub is connected and active.
- From the Go menu, select Utilities and launch the System Profiler. Select USB from the Hardware section of the Contents list. A Wacom USB tablet model should be listed. If a tablet model is not listed, check the USB tablet cable connection or try plugging the tablet into a different USB port.
- If you are still having difficulties, uninstall and then reinstall the tablet driver. See Installing the driver and Uninstalling the driver.
- If the problem persists, contact Wacom Technical Support.
|Mac: Ink does not work correctly with the pen tablet.
- There may be a problem with Ink preferences. Remove the preference files as follows; they will be re-created when you enable handwriting recognition.
- Open System Preferences, choose Show All, and select Ink.
- Turn off handwriting recognition.
- From the Go menu, choose your Home. Open the Library and Preferences folders. Remove the following preferences:
- Go back to System Preferences and Ink, and enable handwriting recognition.
- Test the Ink function using your pen tablet and pen.
- If this procedure does not resolve your problem, contact Apple Support for further assistance. Wacom does not create Ink, and cannot support a third-party software application.