Test the pen

If your pen does not work as expected, check the assigned settings or reset them to their defaults. Also try the steps outlined on the Wacom Support page. If you are still having issues, use the diagnostic steps below.

1. Open Wacom Center.
2. If you have more than one device connected to your system, select the device you are using the pen with from the Devices sidebar.
3. In the main content area, click Advanced.
4. At the bottom of the Advanced settings window, click Diagnostics.


The above screenshot is for descriptive purposes; it may not match your screen.

5. Hold your pen within 10 mm (0.4 inch) of the surface of the device while watching the Pointing Device Info. You should see a value appear after Proximity, Device Name, Device Type, and Device S/N (serial number).
6. Move the pen along the surface of the device. As you move the pen, the X Data and Y Data values should change.
7. Press on the surface with the pen tip and then with the eraser. As you are pressing, the Switches and Pressure values should change from approximately 0% to approximately 100% when you are pressing with full pressure.
8. Press the tip, eraser, and each pen button, one at a time. When you are pressing each pen button, hold the pen tip slightly above the device surface. As you press each item, the Switches number should change to match these numbers:

Pro Pen 3 Pen button = 4 Pen button = 3 Pen button = 2 Pen tip = 1
Pro Pen 2 Pen eraser = 1 Pen button = 3 Pen button = 2 Pen tip = 1

9. Move the pen from a vertical position toward the right and then toward the left. The X Tilt value should change to approximately +60 when you move to the right. The X Tilt value should change to approximately -60 when you move to the left.
10. Move the pen from a vertical position toward the bottom of the device and then toward the top of the device. The Y Tilt value should change to approximately +60 when you move toward the bottom. The Y Tilt value should change to approximately -60 when you move toward the top.
11. If you are testing an Art Pen, place the pen tip on the surface of the device and slowly rotate the pen on its axis. The Rotation value should change as you rotate the pen.
12. If you are testing an Airbrush, move the fingerwheel forward and backward. The Wheel value should decrease to approximately 0 when the fingerwheel is all the way forward. The Wheel value should increase to approximately 1000 when the fingerwheel is all the way backward.