Solve common problems and get help

Solve common problems and get help

In Wacom Center you can check driver functions, view diagnostic data, enable driver logging to assist Wacom Support with troubleshooting, and access the Wacom Support site.

Topics on this page

Check the driver

Checking the driver checks the driver functions and conducts simple troubleshooting, allowing you to restart the driver, reset your device to its default settings, or contact Wacom Support.

  1. Open Wacom Center
  2. Click the Global settings icon in the navigation bar.
  3. Scroll down to Troubleshooting options and click Driver check.
  4. After the driver check is complete, you can restart the driver, reset the driver settings, contact Wacom Support, or click Done.

Run diagnostics

Running diagnostics provides an overview of the status of your driver, device, touch (if applicable), and pen.

  1. Open Wacom Center
  2. Select your device in the Devices sidebar.
  3. In the main content area, click Advanced.
  4. Click the down-arrow next to Diagnostics in the Advanced settings sidebar.
  5. Refer to the topics under Wacom Support in this User Help's Table of Contents for more detailed information on how to diagnose common problems using the Diagnostic data.

Turn on driver logging

Driver logging is turned off by default. Enabling driver logging can assist Wacom Support when diagnosing issues. This creates anonymous driver log files. To turn on driver logging:

  1. Open Wacom Center
  2. Click the Global settings icon.
  3. In the Troubleshooting section, switch the Driver logging button to "On".
  4. You can optionally select Package log files if you need the files compressed to send to Wacom.
  5. After you have the information Wacom Support requires for debugging, switch the Driver logging button back to "Off".

Access Wacom Support

Access Wacom Support to view FAQs, online tutorials, and contact Wacom Support.

  1. Open Wacom Center
  2. Click the Help icon.
  3. Click Support.
  4. You will will proceed to the Wacom Support page in your browser.
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