Battery status

The battery status LED on your Cintiq Companion shows the following:

• Charging:
• With AC power: Amber
• Without AC power: Not charging.
• Fully charged:
• With AC power: Green
• Without AC power: Green
• Low battery:
• With AC power: Amber
• Without AC power: Red (battery is below 10%)
• Sleep, or no power: Off

Battery status is displayed in the status bar in the bottom right of the screen on the standard desktop, in the bottom left corner when you swipe in from the right side of the screen, and in Wacom Center. You will receive a notification if the battery charge falls to a low level, and the LED status light will turn red. Completely discharging the battery will cause the Cintiq to shut down.

If the battery's operating temperature becomes too hot or too cold, you will receive a notification. If the battery is too hot and your Cintiq is connected to an external power source, unplug the Cintiq. If you believe you have a problem with battery operation and are not able to resolve it, contact Wacom Support.

To protect and maximize the life of your battery:

• Operate and store your Cintiq at room temperature.
• Do not allow your battery to be completely discharged. Wacom recommends that you operate with power connected at least some of the time you are working.
• Do not ignore low-battery notifications.
• When you disconnect the Cintiq from the power cable to begin using it as a mobile device, check to see that the battery status LED is green, which indicates that the battery has enough charge.
• If you will not be using your Cintiq for an extended period of time, charge the battery before your final use.
• Restart the Cintiq once every month or so and check the battery status icon. Charge the battery again if it is very low.

Review the Important Product Information document, which provides product specifications, warranty terms, and related information. The document and your device's User Help are accessible from Wacom Center and Wacom's Product Resources page.