Battery status

Battery status for the Cintiq Companion 2 is shown in Wacom Center and on the pen display.

To charge the Cintiq in Mobile Mode, connect the Cintiq to a power source using the provided power cable. If the battery charge falls to a low level, the battery status icon and the battery status LED will turn red. Completely discharging the battery will cause the Cintiq to shut down.

If you have a problem with battery operation and are not able to resolve it, contact Wacom Support.

To protect and maximize the life of your battery:

• Operate and store your Cintiq at room temperature.
• Do not allow your battery to be completely discharged.
• Do not ignore low-battery notifications.
• When you disconnect the Cintiq from the power cable to begin using it as a mobile device, check to see that the battery status LED is green.
• If you will not be using your Cintiq for an extended period of time, charge the battery before your final use.
• Restart the Cintiq approximately once a month and check the battery status icon. Charge the battery if it is low.