Battery status

Battery status

Battery status for the Cintiq Companion 2 is shown in the Wacom Desktop Center and on the pen display.

To charge the Cintiq in Mobile Mode, connect the Cintiq to a power source using the provided power cable. If the battery charge falls to a low level, the battery status icon and the battery status LED will turn red. Completely discharging the battery will cause the Cintiq to shut down.

If you have a problem with battery operation and are not able to resolve it, contact Wacom Support.

To protect and maximize the life of your battery:

  • Operate and store your Cintiq at room temperature.
  • Do not allow your battery to be completely discharged.
  • Do not ignore low-battery notifications.
  • When you disconnect the Cintiq from the power cable to begin using it as a mobile device, check to see that the battery status LED is green.
  • If you will not be using your Cintiq for an extended period of time, charge the battery before your final use.
  • Restart the Cintiq approximately once a month and check the battery status icon. Charge the battery if it is low.

Important: Do not attempt to access, remove, repair, or alter the Cintiq battery. If you experience a problem with the battery, contact Wacom Support for your region.

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